Technical Implementation Manager

About the job

A revolutionary integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.

We are looking for a detail-orientated self-starting Technical Implementation Manager! You will be working with a team of implementation consultants, managing multiple active projects at any given time, communicating customers goals and status, documenting key milestones, configuring data mapping templates, arranging testing, debugging, validation and go-live activities. This position is based out of our Montebello, NY office.

If you enjoy multitasking, liaising between department stakeholders, executive leadership, and clients this is the role for you.

• Take ownership of assigned implementation projects, serving as the primary client contact.

• Coordinate project timelines, tasks and implementation efforts with both the internal Implementation team and customers.

• Manage and control customer expectations through regular communication, status reports and timely quality deliverables.

• Configure data and mapping as per client’s requirements

• Liaise between clients and other implementation consultants.

• Coordinate testing and validation activities with clients.

• Resolve technical issues with ongoing implementations.

• Help improve internal processes to drive more efficient client implementations.

• Minimum of three years client-facing technical project management experience at a software company, preferably in the ERP, EDI, CRM or eCommerce space.

• Strong organization and planning skills.

• Ability to maintain multiple projects without compromising results.

• High energy, “can-do” attitude with a willingness to do what it takes to get the job done.

• Superior communication skills (verbal and written).

• Strong technical skills a must.

• Proven ability to read and understand data formats and structures such as XML, flat files, json, etc

• Basic SQL skills required.

• SAP Business One, SAP BusinessByDesign or similar ERP platforms

• eCommerce applications such as Shopify, Magento, ShipStation, etc.

• EDI transaction sets and trading partner setup