SALESFORCE ADMIN

We are seeking a Salesforce Administrator to join a successful tech team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The ideal candidate will be liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Understanding of basic triggers/Apex code knowledge

• Sandbox environment management

• DevOps/release management experience

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilized platform features

• Create a platform road-map and define priorities, liaising with stakeholders

• Own the communication of any platform changes to end users and stakeholders

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud or Salesforce products

• Certified Salesforce Administrator

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

• A proactive attitude to platform enhancements

• Designing scalable, best practice solutions

• Ability to liaise with stakeholders at all levels

• Translating requirements into technical solutions

• Training end users and key stakeholders

• Experience implementing Salesforce configuration changes

• DevOps/release management experience

• Understanding of basic triggers/Apex code knowledge

• Demonstrates continued personal/professional development

• Active in the Salesforce community